The information you provide to us when using this Website will be processed for the following reasons:
- to administer your user account with us;
- to process any request for advice or information supplied by us;
- to notify you of our bulletins, information packs and services;
- to customize this Website according to your interests;
- to comply with our statutory and regulatory obligations.
The type of information we will collect about you includes:
We will never collect sensitive information about you without your explicit consent. Any information that we collect about you is stored electronically on our database. It may also be printed and stored in our filing system. We will keep your personal information confidential except to the extent that we are compelled to disclose it by law (for example where fraud or other crime is involved) or to comply with an instruction of a regulatory body of competent jurisdiction. From time to time we may be called upon to demonstrate our maintenance of certain professional standards as set by appropriate authorities and/or to satisfy our auditors and/or to comply with regulations in relation to money laundering or other statutory requirements. If you do not consent to our production of your details for this purpose as an exception to our duty of confidentiality, you can let us know by sending an email to us using the contact page.
- your name and address;
- your phone number and e-mail address;
If you believe that the information we hold about you is inaccurate or if you wish us to cease processing your data for any particular purpose or purposes, please write to us at our address.
To comply with the Data Protection Act 1988 and (Amendment) 2003 we adhere to strict security procedures. The personal information that we hold will be held securely to ensure no unauthorized disclosure or access.
We reserve the right to appoint an Internet service provider to host our Website on our behalf, which may be situated outside the European Economic Area. By agreeing to our terms and conditions of use of our Website you consent to any transfer of your personal information outside the European Economic Area. This may be necessary for us to achieve the purposes set out above.
If you are an existing customer of us, we may contact you (including by e-mail or telephone) to tell you about our services. If you do not want to be contacted concerning our services then please send an email to us using the contact page.
If you are not an existing customer, we will not contact you in the future unless you have given us your consent. If you would like us to contact you (including by e-mail or telephone) concerning our services and career opportunities that may be of interest to you then please send an email to us using the contact page.
You may refuse any marketing communication from us in the future at any time by emailing us.
Should you wish to obtain a copy of the personal data that we hold on you, please send an e-mail to us. As soon as we are satisfied as to your identity, we will send to you, within 30 days, a copy of all the data that we hold concerning you.
When visiting our WebPages, tracking technologies may record information about you automatically. This can include using a
"cookie" which would be stored on your browser. This information does not identify you personally. We automatically collect and store only the following information about your visit:
We use this information to help us identify click stream patterns, to improve our Website and to learn about the number of visitors to our Website and the types of technology our visitors use. We only use this information to ensure that our WebPages stay compatible with a selection of browsers and systems and thereby ensure that the pages appeal to a wide audience.
- the internet domain and IP address from where you access our Website;
- the type of browser software and operating system used to access our Website;
- the date and time you access our Website;
- the pages you enter, visit and exit our Website from; and
- if you linked to our Website from another Website, the address of that Website.
Currently our WebPages are optimised for the Internet browser, Microsoft Internet Explorer v11,Google Chrome, Safari and Mozilla FireFox v5. We do not track or record information about individuals and their visits.
Terms and Conditions
In consideration of our allowing you free access to the material on our Website, and by proceeding past our homepage, you agree to these terms and conditions. In order to protect your own interests, we request that you read these terms and conditions carefully before doing so.
You may save these terms and conditions for your future reference by clicking on "save" and print a copy of them by clicking on "print". In any event a copy of these terms and conditions will be cached to your computer's hard-drive.
These terms and conditions constitute the entire agreement between us with respect to our Website and the services we provide through it and supersede all prior communications and agreements between us, whether electronic, oral or written, regarding the subject matter contained in our Website. A printed version of these terms and conditions and of any notice given in electronic form shall be admissible in judicial or administrative proceedings to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.
Data Protection and Privacy
Limitation of Liability
Your attention is drawn specifically to this paragraph.
This Website or any part of it may not be compatible with your browser or computer configuration and we make no warranty that it is. We make no warranty that our services via this Website will be available at any particular time or that your access to our Website will be uninterrupted, timely or error free and we will not be responsible if we are unable to provide the Website or its services for any reason.
If you are accessing our Website and services in the course of a business, all implied warranties and conditions are excluded to the maximum extent permitted by law.
We shall not be liable for any loss of profit, data loss, loss of production, depletion of goodwill or any indirect loss, costs or expenses whatsoever arising out of your use of our Website, your use of our services advertised on our Website or our failure to deliver services contained on our Website. Our total liability for losses arising out of your use of this Website, your use of the services available through it or our failure to deliver any such services shall be limited to the total cost of the purchase under which the claim arises for any one event or series of connected events or, if no service has been purchased, to
However, if you are accessing our Website to use the services available through it otherwise than in the course of your business, you have certain statutory rights as a consumer regarding the performance of services. These statutory rights are not and will not be affected by any statement contained in these terms and conditions (and in particular, any provision which has the effect of limiting our liability to you in the event that any service is defective or fails to correspond with the description given to it on this Website shall not apply.
You warrant to us that you will not use this Website for any unlawful purposes or in a way that is prohibited by these terms and conditions. We may immediately terminate your ability to access this Website if you breach any such terms and conditions or if we believe that we or our other customers may incur liability from your actions.
If you are accessing our Website in the course of a business, you agree to indemnify us and to keep us indemnified from all or any liability or damages we incur in contract, tort or otherwise towards a third party as a result of your use of this Website.
Our Customer Complaints Policy
This Website and the services available on it are provided by Kilkenny Cancer Support Services t/a Cois Nore CHY20112. We are committed to meeting the highest quality standards in the delivery of the service we provide to our customers. We aim to provide efficient and effective service and take any problems that do arise very seriously indeed. We aim to ensure that any complaints our customers may have are identified quickly and dealt with in accordance with our complaints handling procedure. In the event that you have any cause for complaint with regard to any of our services please click on the Contact Us button at the top of this page. Alternatively, you may raise the matter with our Customer Service Manager.
If any provision contained in these terms and conditions is determined to be invalid or unenforceable the remainder of the terms and conditions shall not be affected.
The Website and the services offered within it have been prepared in compliance with the laws of Ireland and are not suitable for use in other parts of Europe. You should seek appropriate legal advice if you are unsure as to which country's law or jurisdiction applies to your circumstances.
Our Website is operated and controlled from Ireland and these terms and conditions and your use of this Website are governed by and construed in accordance with the laws of Ireland. Unless you are using our Website and services as a consumer, by agreeing to these terms and conditions you consent to all disputes arising out of or relating to your use of this Website being decided only by the courts of Ireland. If you are accessing this Website from another jurisdiction it is your responsibility to ensure compliance with the laws that apply to that jurisdiction.
You are not permitted to assign your rights under these terms and conditions.